Refund policy
📦 Return & Refund Policy – Samana USA
At Samana USA, we want you to enjoy our products with total peace of mind. If for any reason you are not satisfied with your purchase, you may request a return under the following conditions:
⏳ Return Window
You have 30 days from the date of delivery to request a return.
✅ Conditions for Returns
To be eligible, items must be:
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In the same condition as received (unworn, unused, and undamaged).
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In the original packaging with tags (if applicable).
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Accompanied by proof of purchase (receipt or order confirmation).
⚠️ Items returned without prior authorization will not be accepted.
📍 How to Start a Return
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Contact us at samanaunitedstates@gmail.com with your order details.
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Once approved, we’ll provide you with a return shipping address and detailed instructions.
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Return shipping costs depend on the reason for the return (see below).
💰 Return Shipping Costs
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If the item is defective, damaged, or incorrect → Samana USA covers the return shipping costs.
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If you wish to return or exchange for personal reasons (e.g., change of mind, dislike of fragrance, or preference) → the customer is responsible for return shipping costs.
🔎 Damages or Wrong Items
If your order arrives damaged, defective, or incorrect, please email us immediately with photos so we can resolve the issue quickly (replacement or full refund).
🚫 Non-Returnable Items
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Used or opened products
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Sale or discounted items
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Gift cards
🔄 Exchanges
The fastest way to exchange an item is to return the original product. Once your return is approved and processed, you may place a new order for the item you want.
💳 Refunds
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Once your return is received and inspected, we’ll notify you of approval.
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Approved refunds are processed to your original payment method within 10 business days.
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Processing times may vary depending on your bank or card issuer.
👉 If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at samanaunitedstates@gmail.com.